Frequently Asked Questions
Everything you need to know about shopping with Ladywood Logs.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return shipping label.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare against our specific product dimensions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your materials sustainably sourced?
Yes, Ladywood Logs is committed to ethical fashion. We use organic cotton and recycled fabrics across 80% of our current collection to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window where changes can be made. Please contact our customer support team immediately if you need to modify your order.